Shipping & Delivery
Orders are processed within 1 to 3 business days after payment is received. Orders are shipped using the shipping method selected at checkout.
Customers are responsible for providing a complete and accurate shipping address. Pinky’Z House of Glam is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Once an order has been accepted by the shipping carrier, Pinky’Z House of Glam is not responsible for delays, loss, theft, misdelivery, or other issues caused by the carrier. Customers are responsible for monitoring their tracking information and contacting the carrier regarding delivery issues.
If tracking shows that a package was delivered but the customer cannot locate it, the customer should first contact the shipping carrier and, when appropriate, file a claim or report with the carrier. Pinky’Z House of Glam may assist with providing available shipment information but is not responsible for replacing or refunding packages confirmed as delivered by the carrier.
Delivery dates are estimates and are not guaranteed. Shipping delays caused by carriers, weather, holidays, incorrect addresses, or circumstances outside of Pinky’Z House of Glam’s control do not qualify for a refund.
Customers are responsible for any additional shipping costs resulting from an incorrect address, refused delivery, or a package returned to Pinky’Z House of Glam when the issue was not caused by our error.