Returns & Refunds
Due to hygiene and safety reasons, Pinky’Z House of Glam does not accept returns or exchanges on beauty products, cosmetics, lashes, lip products, or other personal use items that have been opened, used, worn, or altered.
All sales are final unless an item is confirmed to be defective or an incorrect item was sent by Pinky’Z House of Glam.
If you believe an item is defective, please contact Pinky’Z House of Glam as soon as possible after receiving your order and provide clear photos and a description of the issue. Additional information or photos may be requested to evaluate the product.
If an item is confirmed to be defective, Pinky’Z House of Glam’s preferred resolution is a replacement of the affected item when the same item is available. Replacement items are subject to availability.
If the same item is unavailable, Pinky’Z House of Glam may offer an alternative resolution at its discretion.
Refunds are not automatically issued for defective products. Refunds will only be provided when Pinky’Z House of Glam determines that a refund is appropriate or when required by applicable law.
Shipping Damage
Pinky’Z House of Glam is not responsible for damage caused by the shipping carrier after an order has been shipped. If your package arrives damaged, please contact the shipping carrier directly and follow their process for reporting shipping damage or filing a claim.
Customers should keep the original packaging, shipping box, labels, and damaged items until the carrier has completed its investigation or claim process.
Pinky’Z House of Glam is not responsible for filing or managing shipping claims on behalf of customers.
Customers must not return any item without receiving instructions from Pinky’Z House of Glam first. Unauthorized returns may not be accepted.
Original shipping charges are non refundable except when required by applicable law or when the issue was caused by an error on the part of Pinky’Z House of Glam.